Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request a quotation, complete an enquiry form, or communicate with us. This information may include:
- Full name
- Company name
- Email address
- Telephone number
- Business address
- Details of your enquiry or cleaning requirements
We may also collect technical information automatically when you visit our website, including your IP address, browser type, device information, pages visited, and cookies used to improve your browsing experience.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and requests.
- Provide quotations and cleaning services.
- Communicate with you regarding our services.
- Improve our website and customer experience.
- Comply with legal and regulatory obligations.
- Prevent fraud and protect the security of our business.
We will only use your information where we have a lawful basis to do so.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared with trusted service providers who assist us in operating our business, such as IT support or website hosting providers. These parties are required to keep your information secure and confidential.
We may also disclose your information where required by law or to protect our legal rights.
Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we strive to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies
Our website may use cookies to enhance your browsing experience, analyse website traffic, and improve website performance. You can manage or disable cookies through your browser settings; however, some features of the website may not function correctly if cookies are disabled.
Your Rights
Depending on applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where applicable.
- Request restriction of processing.
- Object to the processing of your personal information.
- Request the transfer of your personal information to another organisation where appropriate.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our contact us page.